Customer Policy

**Customer Policy**

**Dear Valued Customer,**

At PsychedelicTrippyHouseUK, our Customer Policy Team works hard to make your shopping experience both comfortable and efficient. We’ve gathered helpful information about common situations you might face and provided clear guidance to help you get the best results.

Delivery Timing
Our deliveries are handled by ROYAL MAIL SERVICES . While we strive to provide accurate delivery timeframes, we cannot guarantee specific delivery dates once the parcels are in the hands of our carriers. Please be aware that delivery times may extend, particularly during busy holiday seasons or strikes. We recommend placing your orders in advance to prevent any inconvenience.

We do not issue replacements within 7 calendar days during standard periods, or 10 calendar days during holidays or strikes, to ensure that parcels are genuinely lost and not just delayed.

Missing Product
If you believe an item is missing from your package, please record the unboxing process, clearly showing the label and the contents of the package. Claims regarding missing items will not be accepted without video proof, a policy that is now standard across many retailers. We recommend documenting every order to avoid disappointment. To protect your privacy, please send any video evidence via Telegram Messenger to avoid sharing personal metadata.

Replacement Policy
If you choose tracked delivery and the courier loses or stops your order, we will send you a replacement at no extra cost. However, if the tracking status shows “delivered” and you claim you didn’t receive it, we will rely on the courier service’s information unless you provide clear proof. In such cases, we will not issue any refunds or replacements. If you select an untraceable delivery option, we cannot offer any replacements.

Return Policy
Due to privacy considerations, we are unable to accept returns at this stage of our business.

Refund Policy
We do not offer refunds after we confirm and receive full payment for your order, except in cases where a product needs replacement or is faulty.

If you receive an item that doesn’t meet our quality standards or arrives damaged, please contact our support team right away.

For products like flowers, shake, or kief, make sure you keep the packaging sealed. If you believe the product is underweight, place the sealed package on a scale and send us clear photos showing the weight.

Sold-Out Situations
Sometimes, our team may accidentally oversell products due to manual inventory updates. We’re actively working to automate this system to avoid such issues. If your order includes an item that’s no longer in stock, our management team will contact you directly to suggest an alternative from our available range. Please make sure your email address is up to date so we can reach you without delay.

Ensuring Your Privacy
To maximize your privacy, we ask only for a UK shipping address with a postcode—no real name required. We recommend using an alias and an alternative email address. Our team packs and ships every order in a discreet, smell-proof package using unmarked containers or envelopes. We keep your information 100% confidential and never share it with third parties. We prioritize your discretion, accuracy, and privacy in every step of the process.

If the points above don’t address your situation, feel free to contact us. Our support team will work with you to find the right solution. We truly appreciate your understanding of our store policies and encourage you to follow these guidelines to avoid any disappointment.

**Sincerely,**
The psychedelictrippyhouseuk Team